Evaluating a Geriatric Care Manager

Geriatric Care Managers (GCM's) provide a variety of services for seniors and their families. Services generally start with a complete home assessment and interview with the senior which is used to develop a comprehensive, customized care plan. The family may choose to implement the  care plan themselves or have the GCM handle it. You may want your care manager to arrange services, monitor needs on an ongoing basis, and communicate effectively with you.

Like any other job, everyone needs to be evaluated at some level.  That evaluation should be done by you, the family member, and the determining factors are how well they do their job. 

Ask yourself these questions: 

  • Does your GCM understand the issues? 
  • Do they stay on top of things? 
  • Do they work well with service providers? 
  • Do they communicate well with you and with the senior? 
  • Are they on top of issues before they become problems?
  • Do you trust and feel comfortable  with them?

If you note a problem, be sure to communicate with your Geriatric Care Manager.  Anyone can miss something and remember that you have a unique perspective.  However, if they ignore problems, don't communicate back, don't monitor the performance of service providers, or are otherwise inattentive, you may want to look for one who will be a better partner with you in caring for your elderly loved one. 

Published on May 7, 2012.