How to Find and Choose a Care Manager

How to Find a Geriatric Care Manager

When looking for any professional, the first question we always want to know is their qualifications. The National Association for Professional Geriatric Care Managers is a great place to start. Their website houses a national directory of certified and highly qualified care managers. You can simply go to and type in your location to find a list of local certified professionals. 

Choosing a Care Manager 

Choosing a good care manager from your list begins with asking good questions. Here are a few important ones:

  • What are the primary services provided by your agency? Some agencies will also include in- home care as well as care management. 
  • How many Care Managers does the agency have? 
  • Is there a fee for the initial consultation? 
  • What are the fees and how are they computer? How do you bill for travel time or mileage as well? 
  • What are your professional credentials? Care managers have diverse experience, education, and backgrounds, so find the best fit for your family. Be sure to confirm that they are a licensed professional. 
  • Ask what are the hours of the business are and how they handle after-hours and emergencies. 
  • How do you communicate information to the family?
  • What is your philosophy and approach to eldercare? 
  • Don't be afraid to ask for references from other clients as well as how services are to be terminated in the event they are unsatisfactory or no longer needed. 
  • Be sure that you have your billing and service agreement in writing. It's just part of being a good healthcare consumer.

Building a Working Relationship with Your Care Manager 

A positive and open relationship between a Care Manager and a client is important to successful outcomes. The key to getting there is communication. Once you have vetted your list of care managers and made your selection, here are a few important questions to ask as you begin your working relationship: 

  • What resources will it take to handle this situation? 
  • Are there any alternative courses of action? 
  • What are the advantages and disadvantages of each alternative? 
  • Who will be working with you? 
  • How many professional may be involved and how can I contact them? 
  • How do they prefer to be communicated with and how can they be reached? 

If you have further questions about the role of a care manger, take a look at our video called, "What Can a Care Manager Do for Me?" . You can also find more info and


Published on May 8, 2013.