How to Find a Geriatric Care Manager
When looking for any professional, the first question we always want to know is their qualifications. The National Association for Professional Geriatric Care Managers is a great place to start. Their website houses a national directory of certified and highly qualified care managers. You can simply go to CareManager.org and type in your location to find a list of local certified professionals.
Choosing a Care Manager
Choosing a good care manager from your list begins with asking good questions. Here are a few important ones:
- What are the primary services provided by your agency? Some agencies will also include in- home care as well as care management.
- How many Care Managers does the agency have?
- Is there a fee for the initial consultation?
- What are the fees and how are they computer? How do you bill for travel time or mileage as well?
- What are your professional credentials? Care managers have diverse experience, education, and backgrounds, so find the best fit for your family. Be sure to confirm that they are a licensed professional.
- Ask what are the hours of the business are and how they handle after-hours and emergencies.
- How do you communicate information to the family?
- What is your philosophy and approach to eldercare?
- Don't be afraid to ask for references from other clients as well as how services are to be terminated in the event they are unsatisfactory or no longer needed.
- Be sure that you have your billing and service agreement in writing. It's just part of being a good healthcare consumer.
Building a Working Relationship with Your Care Manager
A positive and open relationship between a Care Manager and a client is important to successful outcomes. The key to getting there is communication. Once you have vetted your list of care managers and made your selection, here are a few important questions to ask as you begin your working relationship:
- What resources will it take to handle this situation?
- Are there any alternative courses of action?
- What are the advantages and disadvantages of each alternative?
- Who will be working with you?
- How many professional may be involved and how can I contact them?
- How do they prefer to be communicated with and how can they be reached?
Published on May 8, 2013.