Coronavirus (COVID-19)

Dear VillagePlan Clients,

In recent weeks COVID-19, a respiratory virus, has spread globally with active cases now being reported in Washington State. We understand many have questions about what they can do to protect themselves and their families. VillagePlan is working hard to ensure we have the latest information and emergency planning procedures in place utilizing recommendations from the Centers for Disease Control and Prevention (CDC) and local public health agencies.

We want to assure you the safety, health and well-being of our clients and staff is our top priority. Given the nature of our business we have existing protocols in place that have been effective throughout the years in containing the spread of other types of infectious diseases. We are diligently working to adapt these protocols to this emerging infection.

We have and will continue to provide ongoing education to our staff and clients on the best methods of preventing the spread of the COVID-19 virus. This includes an active emergency staffing plan to ensure those who are experiencing symptoms are not in the workplace. Current CDC guidelines on COVID-19 as published by the Washington State Department of Health are as follows:

• Prevention starts with practicing good personal health habits: stay home when you’re sick, cover your coughs and sneezes with a tissue, wash your hands often with soap and water, and clean frequently touched surfaces and objects.

• Masks are not recommended for wear by the general public.

• Like other diseases, getting plenty of rest, drinking fluids, eating healthy foods, and managing your stress may help you prevent getting COVID-19 and recovering from it if you do.

• Symptoms of COVID-19 primarily include fever, cough, and shortness of breath. These symptoms appear 2 to 14 days after exposure.

• COVID-19 spreads between people who are in close contact with one another (within about 6 feet) via coughs or sneezes. It may also spread by touching a surface or object with the virus on it. Viruses typically do not survive on surfaces for an extended time.

For information on the novel coronavirus, please see the enclosed informational flyer or visit the Centers for Disease Control and Prevention website at: hcp/guidance-prevent-spread.html.

Please don’t hesitate to contact us with additional questions or concerns.


Evan Falchuk CEO, VillagePlan


Dear Clients and Families: 

As we manage the impact of the Coronavirus/COVID-19 virus, the Sound Options team is actively taking the necessary measures to ensure the safety, health and well-being of our clients and staff. Over the past few days, we have closely monitored the recommendations and guidelines provided by the Centers of Disease Control (CDC), local, state, and federal agencies and have updated many of our care and prevention protocols to better manage issues related to the virus. 

During this time, we are also focusing on how we can serve the needs of our clients and community by expanding the ways we provide care and support. To that end, we will work with clients to provide the tele-care and in-home / onsite care that best meets each client’s needs. 

Listed below is a quick recap of the services that we offer. 

Care Services 

• Care Management - our team of Registered Nurses, Social Workers, and Counselors is prepared to provide health / wellness checks, updates on prevention measures, and monitoring to manage any concerns regarding the virus. For those facilities who do not allow visitors, we provide telephonic care management services and check as often as needed. 

• Counselling - our Professional Counselors can provide telephonic or in-home support to anyone requiring emotional support and care. 

• Advocacy – our Care Managers will continue to support you or your loved ones with oversight an attention to medical needs and attending medical care appointments. 

• Health Care Coordination - with the strain on all health care entities and systems, our care coordination services team is trained to provide planning, placement assistance, and other services to support client’s needs. 

• Shopping / Essentials – following recommended guidelines , we know that vulnerable populations must refrain from social outings and our Care Managers is prepared to do shopping, errands, pick up prescriptions, and any other care related tasks. In addition, Care Managers will work with loved ones to stock with emergency medical supplies and personal needs. 

• Home Care – our staff will continue to provide needed household chores as well as be available for more extensive care needs such as transportation, personal care, safety and companionship. 

3518 6TH AVENUE, SUITE 300 TACOMA, WA 98406 

253.756.5007 253.756.0579 FAX